Frequently Asked Questions About Our Taxi Service
Is this company available 24 hours to be contacted?
Ground Transfers operates 24 hours a day. Our landline number, +44 2393 55 29 32, is available for inquiries from Monday to Sunday between 07:00 AM and 10:00 PM. Additionally, you can reach us via WhatsApp at +44 7939 580 488 for 24-hour live assistance from a real agent.
In what areas do you have cabs?
Ground Transfers is based in Havant, Hampshire. We are covering Chichester, Bosham, Southbourne, Emsworth, Havant, Rownland's Castle, Hayling Island, Portsmouth, Southsea, Waterlooville, Denmead, Hambledon, Petersfield, Buriton, Portchester, Fareham, Gosport, Lee-On-The-Solent, Tichfield, Whiteley, Bishops's Waltham, Curbridge, Bursledon, Hedge End, Warsash, Hamble-Le-Rice, Netley, Southampton, Eastleigh, Chandler's Ford, Romsey, Winchester, Totton, Beaulieu, Lymington, New Forest, Christchurch, Bournemouth, Poole and every areas in between. We also provide transportation facilities to every destination in the Uk if the pickup or drop off is in any of the areas mentioned above.
Is Ground Transfers a licensed taxi firm?
Ground Transfers is licensed by Havant Borough Council. For more information about our licenses please contact HBC directly or write to us at office@groundtransfers.co.uk (OP.26)
How much is a taxi from Portsmouth to Heathrow or Gatwick?
Ground Transfers' fares are fixed. The fare from the PO1 - PO11 areas to London Heathrow Airport (LHR) and London Gatwick Airport (LGW) is £110 for a maximum of 4 passengers per vehicle, or £175 for a group of up to 8 passengers when booked as a round trip. This pricing includes a £5 drop-off charge, which was introduced on November 1, 2021, by the UK Airports Association (UAA) for all UK airports.
For additional fare options and to make a booking, please click the button below.
Can I pay by cash to the driver?
We accept all kind of payments: invoice via secured online links, PayPal payments, Card (including AMEX and foreign cards), Apple Pay, Google Pay, card and cash in our cars. An extra fee for card payments will be charged at the checkout.
What cars do you use?
The fleet comprises exclusively executive vehicles, each equipped with air conditioning, tinted windows, and discreet branding that does not identify them as taxis. While in the vehicle, passengers are provided with complimentary fresh water, newspapers, and magazines upon request, as well as WiFi and refreshments.
How do I know my booking is registred with you?
Once your booking is confirmed, you will receive an email with your booking details. Additionally, a day prior to your journey, you will receive an email reminder that includes your driver's information, pickup details, Meet & Greet instructions, vehicle information, and advice on cancellation and modification options. We strive to keep our customers well-informed about their journey to prevent misunderstandings and reduce any potential stress.
What if my car has not arrived on time or never?
The vehicle is scheduled to arrive either on time or 10 minutes early at the designated pickup address. Our chauffeurs are skilled in navigating various routes; however, factors such as traffic congestion or inclement weather (e.g., snow, heavy rain) may occasionally impact arrival times. Nevertheless, we remain committed to providing 'ON TIME' services at all times. In the event that the driver is unfortunately delayed beyond the agreed-upon time, we kindly ask you to contact us or the driver listed in the confirmation email. Customers are encouraged to notify the operator as soon as they become aware of any delays in our driver's arrival to help mitigate potential lateness.
I need a wedding car, are you providing this?
Yes! We are providing luxury cars for all type of events, including weddings, proms and other special events. For wedding we deliver a superlative service, luxury cars chauffeur driven, decorated with traditional or modern wedding ribbons at your choice. As this is not a Fixed Fare service, please contact our agents for a tailored quotation.
How much time in advance I have to book the transfer?
Ground Transfers work with partners that hold a huge fleet of cars, is unlikely to be fully booked at any time. We can be booked with even one year in advance or in the day of travelling, but we recommend to book your transfer at least 1 to 3 hours before your pickup time.
You do Meet&Greet at the airport?
Ground Transfers' chauffeurs partners do a fully Meet&Greet inside the airport terminals, port terminals, train stations, from the front of the hotels, company's receptions and home addresses. The chauffeurs hold clear 'name-boards' with the company logo that can be easily spotted.
Can I set an travel account with you?
We are specialist on executive ground transportation, we have already trasferred thousands of business and corporate staffs and holiday makers. We set travel accounts for regular customers, also we provide regular school runs and business runs. You can sign up into our website as a member and organise your transfer 24 hours (self-booking) without being needed to get in touch with any of our agents.