It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage needed. According to Uk's taxi regulation there is a maximum number of people and luggage that can be travelling at once in a vehicle:
Prices quoted, agreed and paid are for passengers being ready to travel at the booked time. All prices are subject to change, prior to a notice due to unforeseen circumstances, cancellations, amendments to journey, time or date of travelling. Price is fixed unless otherwise agreed.
All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes. We will not be held liable for any incorrect information provided by third party or travel agent.
We will send e-mail confirmations to all of our customers, provided they have included a valid e-mail id with their booking and email reminders providing the driver details, car details, meeting point instructions, date and time confirmation. This will include for Phone bookings, Web bookings, WhatsApp bookings, Social Media bookings, In Person bookings, Text bookings and Third Party bookings on behalf of a customer. The email being transmitted by Ground Transfers Booking Team firstname.lastname@example.org
Payment can be made by following methods:
To protect our drivers and passengers safety, we have implemented a random installation of security cameras in our cars. Any online credit/debit card bookings will be subject to verification and passengers may be asked to provide ID with the credit/debit card. Also, Airport Expert is assuming the right to suspend, refuse or decline any payment that is considered suspicious or not safe.
(I) All pickups from the airports allowed 60 minutes of free waiting time from the landing time/docking time. Any further waiting time will be charged at 25p per minute (minimum £2.50). Flight delays are exempt from this charges. (II) Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 25p per minute (minimum £2.50) will be added to the fare quoted if the 10 minute free waiting time is exceeded.
Additional passengers and luggage may be added with the permission of the office but not exceeding the numbers per vehicle type ordered. This will be free of charge, if fits legally in the vehicle initially ordered.
Additional drop offs and pickups will be charged per mile with a minimum fee of £10.00 per stop if the addresses are in the PO1 to PO11 postcode areas. Any address outside this area will be charged differently by mile.
(I) A booking can be cancelled in advance by giving 4 hours notice. A fee of £6.00 will be deducted for any pre paid transfers which are cancelled. (II) For cash bookings there will be no charges applicable for cancellations notified prior to 6 hours of the pick up time. Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of cancellations notified under 4 hours. (III) All pre paid booking cancellation notified under 4 hours prior to pickup time will not be refunded.
(I) We always checking the flight status; however, there are situation when the flights are private (no possibility to check) or some of the domestic flights are not trackable due errors in the communication of airports' servers, and there is impossible to get information from any online source. (II) If the passenger wishes to take a later flight we will provide the service at no extra cost. We will monitor the flight, and have you picked up when you land. (III) This applies to all flights that are delayed up to 90 minutes, flight delays that exceed this may result in the booking being cancelled. Please inform the office as soon as you become aware of any such delays with the new estimated arrival time. (IV) If a flight is delayed more than 90 minutes, the passenger must make contact with the company or with the assigned driver and keep the update, in order for us to accommodate the pickup on time. (V) If the flight have a early departure, a late departure or is rescheduled for another day, the passengers must inform the driver immediately of this altered pickup time, as the passenger is the one that can offer real time information and the company will be able to offer alternatives to the airport pickups. (VI) If a passenger do not make any contact with the company informing the new arrival time and date in the event of a long delay, Ground Transfers will treat the journey as No Show (please see the no show section) and a refund will not be issued. (VII) If the passenger missed a flight or a connecting flight, this information must be informed to us immediately so that we will notify the driver not make the way to the airport (for long haul flight) or to enter the airport (for local flights) for that pick up, in this event the journey that was pre paid it will be refunded after deducting 5% for bank charges, if there was no contact from the customer a refund will not be issued.
No show is defined as follows: (I) If passenger booked a private hire car with us and failed to meet the driver at the pick up time, this will include airport, home, hotel and other addresses. This will include wrong date, wrong time of the booking. (II) If the passenger fails to make contact to inform their status of arriving at the airport, port, train station or any other address will be also considered as a no show and the driver will be send off. (III) All bookings prepaid by a credit or debit card will not be refunded in the event of a no show.
Refunds will be issued on the following grounds:
All cancellations are subject to minimum fee of £6.00 No refunds will be issued for the following:
The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions. The Ground Transfers' drivers are professionally trained to navigate multiple routes and ways, the customer do not have the right to force the driver to take routes that are not convenient for the driver as time of travel. The company have zero tolerance on any abuse applied towards the driver or office staff.
(I) The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions and unconfirmed transfers that’s without booking Ref No. (II) Due to the nature of the service provided, any concerns with the driver or the vehicle should be made prior to departure of the journey. (III) Airport Expert shall not be liable for delay or failure in performance resulting from causes beyond the company’s reasonable control. (IV) Passengers are liable for any mess made in the vehicle, and a cleaning fee may be payable in case of altering the state of the vehicle. (V) Is prohibited by law to drink alcohol, to take drugs and to smoke in any of our vehicle, the passenger should not eat in the vehicle at any time. The cleaning fee varies depending to each incident. (VI) Any device from inside the car is on driver's responsibility and under driver ownership and control, the customer should never enforce or ask the driver to modify the functionality, this include the stereo, radio, dashcam, remote and any other device inside the vehicle. (VII) For more information about our liabilities policy please email our Marketing, Media and Public Relationship at email@example.com
Our Prices will be 100% uplifted on the following dates; 24th, 25th, 26th, and 31st December and 1st January. This is due to limited drivers available for work during seasonal periods and we accept only “Prepaid Transfer” for these days to secure the booking.
Please note that we provide child seats as a courtesy service, not chargeable but subject to availability. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger’s discretion, and we cannot be held responsible or liable for their usage.
Our cars are provided with fresh water, Wi-Fi, Newspaper and Magazine, Hand sanitizers, Face masks, coffee and refreshments, please note those are all drivers discretionary but we advice every drivers to offer this to every journey.
TERMS & CONDITIONS AIRPORT EXPERT LTD
Last Updated: 4th August 2022